Frequently Asked Questions(FAQ)
1. How long will it take to receive my product
-Please keep in mind our products come from all over the globe. Shipping times vary from Vendor to Vendor; be sure to read the vendor's shipping info before placing your order. However we typically estimate 10-25 days.
2. Can I purchase more than one product by different vendors
-Of course you can. Feel free to add as much product as you desire. The vendors' total shipping cost is calculated together when you make multi-vendor purchases.
3. Do you ship to my country
-Yes, we ship worldwide. However certain products may only ship to specific countries per the vendors request. A disclaimer will be placed in the product description if it ships to specific countries only.
4. Is shipping included in the base price
-No it is not due to the fact we offer a variety of shipping methods and allow customers to choose.
5. What are my shipping options
- We primarily offer 3 forms of shipping: Flat Rate, Standard Shipping, and Expedited Shipping
6. What are the International/Global shipping Rates?
- Shipping Rates vary depending on where the product is coming from. Naturally, it is cheaper if you are buying product from a vendor within the same country. International shipping rates typically range as so:
- Flat Rate (3-5 Working Days prep, 15-25 working days Shipping): $2.19-3.97 per the first 100 grams
- Standard Shipping (3-5 working days prep, 6-10 working days Shipping): $4.99-36.49 per the first 500 grams
- Expedited Shipping (3-5 Working Days prep, 3-5 Working Days Shipping): $10.49- 49.00 per the first 500 grams
7. Why do the shipping Rates Vary?
-Shipping Rates vary on a per country basis due to other rates such as tariffs, duties, customs regulations and other governmental sanctions.
8. How do i create a user account?
9. How do I create a Vendor account?
10. I forgot my password
-No problem, to reset your password click the login link at the top left corner. Then click the "forgot password" and we will take care of you from there
11. I have not received a confirmation email?
12. How do I receive digital products after I make a purchase?
-Digital product(s) are sent to you immediately upon purchase A link is provided in the shopping cart immediately after the transcation is finalized
13. Can the consumer repeatedly download my product?
- Only if you so desire. All digital downloads are set to a standard of 1 donwload per link. However if you want to allow more than one feel free to email us and we will be glad to make the necessary accomadations.
14. what do you guys consider to be digital products?
-Primarily music compositions, film projects, e-books, and digital magazines. Any other options/ideas please contact us.